service standards
At rma we pride ourselves on our guarantees and the level of service provided when you instruct us on a new loss.
Detailed to the right are our service standards which are a pivotal aspect of why our clients continue to use rma.
Emergency out of Hours
Neil Robbie
Mobile: 07866 434885
Email: neil.robbie@rma.uk.net
General Enquiries
For all general enquiries
please click here
Service standards
| Initial Contact | Within an hour of instruction to broker and insured |
| Visit | 3 working days following instruction |
| Preliminary Report | 5 working days following visit |
| Correspondence | 3 working days |
| Telephone Calls | Same day |
| Updates | Monthly |
| Interim Report | Issued if the reserve changes by +/- 20% |
| Final Report | Issued within 48 hours of agreeing settlement |